Informationsteknik – Service Design Sprint

Kurskod R381102
Studiepoäng 3
Lärandemål

Knowledge
Understanding the nature and concepts of Service Design and problem solving with the SPRINT method) and its tools on basic level;

Skills
Ability to apply tools and concepts of SPRINT to solve simple challenges in a way that creates value for all parties involved;
Ability to evaluate the progress of SPRINT initiative and professional practice and adjust those according to the circumstances and changes along the process;

General Competence
Improved ability to work in international teams on specific and complex tasks;
Improved capability to assess, connect and meaningfully apply theoretical frameworks, academic research and development work to practical and theoretical challenges;
Improved ability to carry out analysis and deal with complex tasks;
Increased efficiency of communication, e.g., in international context.

Innehåll

The course will focus on the following blocks:
Service Design concept
Tools and Models for SPRINT
Service Quality and Product Management
Presentation techniques
Teamwork and team roles

Närvaro

The course takes place in Borgå from 20.3-24.3 + travelling to and from Borgå.

Vitsordsskala

Tvågradig skala (Godkänd/Underkänd)

Ämnesområde

Hospitality Management

Utbildningsprogram

Utbildningsprogrammet för turism och kosthåll

Examination

Preassignments
Team’s final report and presentation during the module
Peer assessment of teamwork
Learning diary

Kurslitteratur och studiematerial

Will be handed out with the pre reading material.
All material will be handed out by the hosting University and the teachers involved.
The SPRINT book will be handed out before the course starts.

Förkunskaper

Recommended for second and third year students.

Dokumentering

After completing the course the students will get a certificate that can be assessed as an elective course.

Arbetsformer

The location is Haaga Helia Campus in Borgå
The course is taught in English

Company cases
Group work on sight in Borgå

Övrigt

All expenses regarding travelling, commuting, lodging and food are paid by the EkoTekNord (Nordplus) network.
The students need pocket money.

Utskriven 28 mars 2024 kl 15:47