Hospitality Management – Professional English

Sufficient presence is required to be able to carry out all assignments included in the course

VG, G (för betygssättning)

Hospitality Management

Utbildningsprogrammet för turism och kosthåll

– To produce various business English-oriented texts and do a job interview
– A presentation and a text on a case-study regarding service management

Literature:
Ashley, A. (2003). Oxford Handbook of Commercial Correspondence. Oxford: Oxford University Press.
Ford,R., Sturman,M. & Heaton,C. (2012). Managing quality service in hospitality. New York: Delmar.
Seymour, M. (2012). Hotel & hospitality English : [communicate confidently with guests]. London: HarperCollins Publishers.

Marks are recorded in the Transcript of Records. U, G, VG (when validating the term Godkänd/Passed is being used).

Lectures and discussions. Seeking, organising and presenting material, both individually and in groups.